{"id":455,"date":"2025-04-12T18:27:40","date_gmt":"2025-04-12T16:27:40","guid":{"rendered":"https:\/\/2budesign.com\/?p=455"},"modified":"2026-03-23T18:15:54","modified_gmt":"2026-03-23T17:15:54","slug":"10-ways-to-increase-the-shopping-basket-value-of-your-customers","status":"publish","type":"post","link":"https:\/\/2budesign.com\/en\/magazin\/10-wege-den-warenkorbwert-deiner-kundschaft-zu-steigern\/","title":{"rendered":"10 ways to increase the shopping basket value of your customers"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2><span>These 10 methods will help you<\/span><\/h2>\n<p name=\"dd89\" class=\"graf graf--p\"><span>Winning new customers is not the only way to generate more sales. The best way is to retain existing customers. <\/span>to leave more money when shopping in your shop.\u00a0<span><\/span><\/p>\n<p data-start=\"1028\" data-end=\"1155\">The following methods help \u2013 some help quickly (1\u20133), others need a little setup \u2013 but then have a lasting effect (4\u20136) or an emotional effect (7\u201310):<\/p>\n<ul>\n<li data-start=\"1157\" data-end=\"1195\">\n<p data-start=\"1159\" data-end=\"1195\">1\u20133: <strong data-start=\"1164\" data-end=\"1195\">Immediately realisable &amp; effective<\/strong><\/p>\n<\/li>\n<li data-start=\"1196\" data-end=\"1240\">\n<p data-start=\"1198\" data-end=\"1240\">4\u20136: <strong data-start=\"1203\" data-end=\"1240\">Combinations for medium-term success<\/strong><\/p>\n<\/li>\n<li data-start=\"1241\" data-end=\"1310\">\n<p data-start=\"1243\" data-end=\"1310\">7\u201310: <strong data-start=\"1249\" data-end=\"1310\">Emotion, trust &amp; cleverness with a sustainable effect<\/strong><\/p>\n<\/li>\n<\/ul>\n<p>Those who follow these methods not only generate more sales in general, but also achieve them in less time. In addition, the costs of acquiring new customers are covered more quickly and the lifetime value, i.e. the shopping basket value until the end of the relationship with the shop, is increased.<br \/><span><\/span><\/p>\n<h2 data-start=\"827\" data-end=\"880\">1. free shipping from a minimum order value<\/h2>\n<p data-start=\"882\" data-end=\"1254\">Free shipping is one of the strongest levers for increasing the shopping basket value. Anyone who is only a few euros away from the minimum order value is happy to add an additional product to their shopping basket. A psychological hurdle is removed: \u201eThen it's worth it.\u201c This works particularly well if the threshold value is slightly higher than the previous average order value.<\/p>\n<p data-start=\"1256\" data-end=\"1559\">It is important that you actively communicate this benefit \u2013 in the header area, at checkout and in the shipping overview. This makes the incentive immediately visible. Many shops set \u20ac50 as the shipping limit \u2013 This threshold is high enough to increase sales, but low enough to seem realistic.<\/p>\n<p data-start=\"1561\" data-end=\"1589\"><strong data-start=\"1561\" data-end=\"1589\">Exemplary realisation:<\/strong><\/p>\n<ul data-start=\"1590\" data-end=\"1769\">\n<li data-start=\"1590\" data-end=\"1655\">\n<p data-start=\"1592\" data-end=\"1655\">Note in the shopping basket: \u201eOnly \u20ac6 until free shipping!\u201c<\/p>\n<\/li>\n<li data-start=\"1656\" data-end=\"1713\">\n<p data-start=\"1658\" data-end=\"1713\">Place the dispatch border visibly above the navigation<\/p>\n<\/li>\n<li data-start=\"1714\" data-end=\"1769\">\n<p data-start=\"1716\" data-end=\"1769\">Reminder for subtotals just under the limit<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"1776\" data-end=\"1823\">2. cross-selling: complementing matching products<\/h2>\n<p data-start=\"1825\" data-end=\"2162\">Cross-selling is about offering customers products that go well with the main product. These can be accessories, care products or stylistically appropriate additions. This method is particularly effective directly on the product page or in the checkout process \u2013 if the attention is already on the purchase.<\/p>\n<p data-start=\"2164\" data-end=\"2485\">A prime example is <strong data-start=\"2187\" data-end=\"2207\">net-a-porter.com<\/strong>: The entire outfit for the product is displayed on the item page \u2013, including individual product suggestions that have been stylishly combined. Technical shops also use this method \u2013 for cameras, for example, which are supplemented with matching memory cards or holders.<\/p>\n<p data-start=\"2487\" data-end=\"2524\"><strong data-start=\"2487\" data-end=\"2524\">Concrete cross-selling examples:<\/strong><\/p>\n<ul data-start=\"2525\" data-end=\"2694\">\n<li data-start=\"2525\" data-end=\"2569\">\n<p data-start=\"2527\" data-end=\"2569\">\u201eGoes with\u201c \u2013 for fashion: shoes with trousers<\/p>\n<\/li>\n<li data-start=\"2570\" data-end=\"2638\">\n<p data-start=\"2572\" data-end=\"2638\">\u201eYou might also like\u201c \u2013 at Technik: Show accessories<\/p>\n<\/li>\n<li data-start=\"2639\" data-end=\"2694\">\n<p data-start=\"2641\" data-end=\"2694\">\u201eOften bought together\u201c \u2013 as a package suggestion<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"2701\" data-end=\"2749\">3. upselling: offer higher-value variants<\/h2>\n<p data-start=\"2751\" data-end=\"3041\">Upselling means that you suggest a more expensive product with added value to your customers. This could be a premium version, a larger set or a more durable variant. It is important that the additional benefit is clearly recognisable \u2013 otherwise the offer comes across as a clumsy sales pitch.<\/p>\n<p data-start=\"3043\" data-end=\"3379\">Many customers are happy to opt for an upgrade if it is communicated transparently. For example, the professional version with more attachments is offered instead of the standard brush. Or: a device with a larger battery, longer guarantee or more sustainable material. Higher price, clear benefits \u2013 that creates trust and sales.<\/p>\n<p data-start=\"3381\" data-end=\"3409\"><strong data-start=\"3381\" data-end=\"3409\">Upselling in practice:<\/strong><\/p>\n<ul data-start=\"3410\" data-end=\"3572\">\n<li data-start=\"3410\" data-end=\"3463\">\n<p data-start=\"3412\" data-end=\"3463\">Product comparison on the page: Basic vs Premium<\/p>\n<\/li>\n<li data-start=\"3464\" data-end=\"3520\">\n<p data-start=\"3466\" data-end=\"3520\">\u201eRecommended for frequent users\u201c or \u201eMost frequently selected\u201c<\/p>\n<\/li>\n<li data-start=\"3521\" data-end=\"3572\">\n<p data-start=\"3523\" data-end=\"3572\">Colour highlighting of the upgrade at checkout<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3579\" data-end=\"3619\">4. combine bundles &amp; quantity discount<\/h2>\n<p data-start=\"3621\" data-end=\"3933\">Bundles make products more attractive \u2013 especially if they are put together cleverly. Anyone who buys a combined package has the feeling of getting more for their money. In addition, the perceived benefit increases. A bulk discount is particularly worthwhile for recurring purchases, such as care products or food.<\/p>\n<p data-start=\"3935\" data-end=\"4233\">For example, give 10 % on the 3-pack instead of on a single item. Or offer seasonal sets \u2013, such as care routines or themed products. Customers like to stock up if they can save \u2013, especially if this also helps to break the shipping limit.<\/p>\n<p data-start=\"4235\" data-end=\"4271\"><strong data-start=\"4235\" data-end=\"4271\">Examples of effective bundles:<\/strong><\/p>\n<ul data-start=\"4272\" data-end=\"4438\">\n<li data-start=\"4272\" data-end=\"4332\">\n<p data-start=\"4274\" data-end=\"4332\">Care set (cleansing, serum, cream) instead of individual products<\/p>\n<\/li>\n<li data-start=\"4333\" data-end=\"4378\">\n<p data-start=\"4335\" data-end=\"4378\">\u201e2+1 free\u201c for frequently used products<\/p>\n<\/li>\n<li data-start=\"4379\" data-end=\"4438\">\n<p data-start=\"4381\" data-end=\"4438\">Gift boxes with a price advantage and emotional added value<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4445\" data-end=\"4477\">5. reward loyal customers<\/h2>\n<p data-start=\"4479\" data-end=\"4809\">Loyalty programmes not only increase the average order value, but also strengthen customer loyalty. Those who buy more often should also feel this \u2013, be it through exclusive discounts, early access or small gifts. According to studies, sales among loyal customers increase by around 14 % if they are part of a loyalty programme.<\/p>\n<p data-start=\"4811\" data-end=\"5129\">Personal examples have a particularly strong impact <strong data-start=\"4861\" data-end=\"4875\">The Outnet<\/strong> I get earlier access to sales. <strong data-start=\"4914\" data-end=\"4922\">Rewe<\/strong> rewards me with a voucher from the third online purchase of the month. And <strong data-start=\"5000\" data-end=\"5011\">Payback<\/strong>-points with <strong data-start=\"5023\" data-end=\"5032\">dm.de<\/strong> or <strong data-start=\"5038\" data-end=\"5049\">rewe.de<\/strong> now trigger more than the discount itself: They bind me to the shop.<\/p>\n<p data-start=\"5131\" data-end=\"5157\"><strong data-start=\"5131\" data-end=\"5157\">Typical loyalty bonuses:<\/strong><\/p>\n<ul data-start=\"5158\" data-end=\"5301\">\n<li data-start=\"5158\" data-end=\"5196\">\n<p data-start=\"5160\" data-end=\"5196\">Exclusive discounts from the 3rd order<\/p>\n<\/li>\n<li data-start=\"5197\" data-end=\"5260\">\n<p data-start=\"5199\" data-end=\"5260\">Points that can be redeemed for products or vouchers<\/p>\n<\/li>\n<li data-start=\"5261\" data-end=\"5301\">\n<p data-start=\"5263\" data-end=\"5301\">Advance access to limited promotions<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"5308\" data-end=\"5347\">6. personalisation in the shop experience<\/h2>\n<p data-start=\"5349\" data-end=\"5653\">A personalised shopping experience can significantly increase the shopping basket value. People who feel recognised and understood are more likely to click on recommendations and make more targeted purchases. Email reminders (\u201eYou've forgotten something\u201c) or product recommendations based on browsing behaviour work particularly well.<\/p>\n<p data-start=\"5655\" data-end=\"5978\">Shops like <strong data-start=\"5665\" data-end=\"5677\">yoox.com<\/strong> or <strong data-start=\"5683\" data-end=\"5697\">veepee.com<\/strong> use personalisation effectively: at Yoox, I can see my most recent searches directly on the homepage. Veepee informs me by email about promotions for my favourite brands \u2013 with a direct calendar link. This way I don't feel like one of many, but directly addressed.<\/p>\n<p data-start=\"5980\" data-end=\"6015\"><strong data-start=\"5980\" data-end=\"6015\">Examples of personalisation:<\/strong><\/p>\n<ul data-start=\"6016\" data-end=\"6172\">\n<li data-start=\"6016\" data-end=\"6065\">\n<p data-start=\"6018\" data-end=\"6065\">Emails with reference to saved shopping baskets<\/p>\n<\/li>\n<li data-start=\"6066\" data-end=\"6117\">\n<p data-start=\"6068\" data-end=\"6117\">Home page shows relevant brands or products<\/p>\n<\/li>\n<li data-start=\"6118\" data-end=\"6172\">\n<p data-start=\"6120\" data-end=\"6172\">Personal recommendations in the footer or as a pop-up<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"6179\" data-end=\"6216\">7. take advantage of limited discount campaigns<\/h2>\n<p data-start=\"6218\" data-end=\"6499\">Limited offers generate pressure \u2013 but in the best case positively. The appeal of \u201estrike now\u201c is activated, especially with discount scales or exclusive promotions. The effect: higher-priced products are more likely to end up in the shopping basket. The purchase is planned, but emotionally charged.<\/p>\n<p data-start=\"6501\" data-end=\"6773\">A good example is <strong data-start=\"6524\" data-end=\"6532\">Yoox<\/strong>There are regular discount promotions with decreasing percentages \u2013 e.g. 40 % today, 30 % tomorrow, 10 % on the last day. This countdown ensures that many people are quick to buy \u2013 and often buy more than planned in order to get the maximum.<\/p>\n<p data-start=\"6775\" data-end=\"6812\"><strong data-start=\"6775\" data-end=\"6812\">Action types with boost potential:<\/strong><\/p>\n<ul data-start=\"6813\" data-end=\"6947\">\n<li data-start=\"6813\" data-end=\"6855\">\n<p data-start=\"6815\" data-end=\"6855\">\u201eToday only: 20 % to your wish list\u201c<\/p>\n<\/li>\n<li data-start=\"6856\" data-end=\"6895\">\n<p data-start=\"6858\" data-end=\"6895\">Countdown banner on the homepage<\/p>\n<\/li>\n<li data-start=\"6896\" data-end=\"6947\">\n<p data-start=\"6898\" data-end=\"6947\">\u201eOnly 2 hours left \u2013 shop now and save\u201c<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"6954\" data-end=\"6999\">8. use reviews as a sales booster<\/h2>\n<p data-start=\"7001\" data-end=\"7299\">Reviews have a massive influence on purchasing decisions. 90 % of customers look at reviews before making a purchase. 72 % only buy products with positive reviews. Social proof is therefore not a \u201enice to have\u201c, but a real sales driver \u2013 and can also increase the shopping basket value.<\/p>\n<p data-start=\"7301\" data-end=\"7615\">People invest more when they feel secure. Studies also show this: 31 % spend more if the company has been rated as \u201eexcellent\u201c. And 88 % trust online reviews almost as much as the advice of a friend. Reviews provide orientation \u2013 and the necessary security for larger orders.<\/p>\n<p data-start=\"7617\" data-end=\"7649\"><strong data-start=\"7617\" data-end=\"7649\">Tactics for review utilisation:<\/strong><\/p>\n<ul data-start=\"7650\" data-end=\"7809\">\n<li data-start=\"7650\" data-end=\"7707\">\n<p data-start=\"7652\" data-end=\"7707\">Rating with photo or comment visible on the product<\/p>\n<\/li>\n<li data-start=\"7708\" data-end=\"7757\">\n<p data-start=\"7710\" data-end=\"7757\">\u201eVerified purchase\u201c for more credibility<\/p>\n<\/li>\n<li data-start=\"7758\" data-end=\"7809\">\n<p data-start=\"7760\" data-end=\"7809\">Note: \u201eThis product has 4.9 out of 5 stars\u201c<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"7816\" data-end=\"7863\">9. enclose small gifts or vouchers<\/h2>\n<p data-start=\"7865\" data-end=\"8167\">An unexpected gift will be remembered. Whether it's a personalised voucher or a little extra \u2013 such gestures have a strong emotional impact. People who feel valued are more likely to return and spend more next time. The important thing is: it shouldn't feel like a mass discount.<\/p>\n<p data-start=\"8169\" data-end=\"8471\">With <strong data-start=\"8173\" data-end=\"8195\">matchesfashion.com<\/strong> For example, a high-quality, unobtrusively branded box is always included \u2013 I have ordered several times for this reason alone. Vouchers with an expiry date in the package are also effective: they increase the repurchase rate and invite you to pass the voucher on to a friend.<\/p>\n<p data-start=\"8473\" data-end=\"8502\"><strong data-start=\"8473\" data-end=\"8502\">Favourite extras in the package:<\/strong><\/p>\n<ul data-start=\"8503\" data-end=\"8624\">\n<li data-start=\"8503\" data-end=\"8537\">\n<p data-start=\"8505\" data-end=\"8537\">10 % voucher with expiry date<\/p>\n<\/li>\n<li data-start=\"8538\" data-end=\"8571\">\n<p data-start=\"8540\" data-end=\"8571\">Free sample or mini product<\/p>\n<\/li>\n<li data-start=\"8572\" data-end=\"8624\">\n<p data-start=\"8574\" data-end=\"8624\">High-quality packaging that is reused<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"8631\" data-end=\"8673\">10. make returns simple and fair<\/h2>\n<p data-start=\"8675\" data-end=\"8985\">Customers are more likely to decide in favour of a purchase if they know: Returning goods is not a problem. An uncomplicated returns policy lowers the inhibition threshold \u2013, especially for clothing, technology or higher-priced products. 73 % of people say that their return experience influences whether they buy again.<\/p>\n<p data-start=\"8987\" data-end=\"9308\">I myself avoid shops where I have to laboriously print out returns or send back products in their original packaging. With <strong data-start=\"9126\" data-end=\"9136\">Veepee<\/strong> z.For example, I have already cancelled purchases because of such experiences. Making returns easy increases the likelihood of more courageous and larger purchases.<\/p>\n<p data-start=\"9310\" data-end=\"9342\"><strong data-start=\"9310\" data-end=\"9342\">Tips for easy returns:<\/strong><\/p>\n<ul data-start=\"9343\" data-end=\"9493\">\n<li data-start=\"9343\" data-end=\"9381\">\n<p data-start=\"9345\" data-end=\"9381\">Enclose the return label in the parcel<\/p>\n<\/li>\n<li data-start=\"9382\" data-end=\"9428\">\n<p data-start=\"9384\" data-end=\"9428\">Clear communication in the footer and checkout<\/p>\n<\/li>\n<li data-start=\"9429\" data-end=\"9493\">\n<p data-start=\"9431\" data-end=\"9493\">\u201eVisibly place \u201cNo risk \u2013 30 days free return\"<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--znhbscuzkl\"><div class=\"et_pb_text_inner\"><h3 data-start=\"9500\" data-end=\"9508\"><span>Increasing shopping basket value does not mean persuading<\/span><\/h3>\n<p>With relevant recommendations, clear benefits and honest communication, trust is created. And this is exactly what makes people willing to invest more \u2013 in products, in relationships and in your shop. Now it's up to you to combine the right strategies and implement them in your style.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_2 et_pb_row et_block_row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--c7ea2dd6-e597-4823-8d00-b258c7a11576\"><div class=\"et_pb_text_inner\"><h3>Do you want to sell your products without being pushy?<\/h3>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--c7ea2dd6-e597-4823-8d00-b258c7a11576\"><div class=\"et_pb_text_inner\"><p data-start=\"63\" data-end=\"275\">If you have your <strong data-start=\"78\" data-end=\"115\">Sustainably increase shopping basket value<\/strong> you don't need loud sales tricks, but rather <strong data-start=\"173\" data-end=\"241\">Clear strategy, honest communication and strong branding<\/strong>. That's where we come in.<\/p>\n<p data-start=\"63\" data-end=\"275\">Let's find out together which <strong data-start=\"320\" data-end=\"363\">Upselling and cross-selling strategies<\/strong> really fit your brand \u2013 and feel good for your customers.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_block_row\">\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--group--divi-button--divi-button--default_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_dark et_pb_module et_block_module preset--group--divi-button--divi-button--default preset--module--divi-button--default\" href=\"https:\/\/calendly.com\/hello-2budesign\/30min\" target=\"_blank\" rel=\"nofollow noopener\">Arrange a coffee date<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Instead of constantly attracting new people, it's worth encouraging existing customers to put a little more in their shopping basket. We'll show you ten proven, immediately implementable strategies \u2013 from free shipping from a minimum amount to cross-selling and upselling to loyalty programmes and simple returns \u2013 that increase your average order value (AOV) efficiently, sustainably and appreciatively.<\/p>","protected":false},"author":2,"featured_media":27894,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"_links":{"self":[{"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/posts\/455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/comments?post=455"}],"version-history":[{"count":10,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/posts\/455\/revisions"}],"predecessor-version":[{"id":29826,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/posts\/455\/revisions\/29826"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/media\/27894"}],"wp:attachment":[{"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/media?parent=455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/categories?post=455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/2budesign.com\/en\/wp-json\/wp\/v2\/tags?post=455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}